Terms and conditions

YOUR DELIVERY

DELIVERY GUIDE AND COSTS We offer two delivery: (1) Standard Delivery and (2) Tracked and Faster Delivery.  Charges apply to both options.  For further information, including the costs and estimated delivery times, please see Do you provide international delivery? in the Delivery section of our FAQs. If you have any questions concerning delivery of your order, please contact our Customer Services Team.

STANDARD DELIVERY

We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days shown for your country in the table above please contact our  Customer Services department. Please note that all orders are shipped from  France.
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

TRACKED AND FASTER DELIVERY

We aim to deliver your order within the number of days shown for your country in the table above. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery within the number of days shown for your country in the table above please contact our Customer Services department. Tracked and Faster orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

OTHER INFORMATION

Please note, no changes can be made to the delivery address after the order has been placed. French Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over French Bank detailed below:
• 3rd April 2015 - Good Friday • 6th April 2015 - Easter Monday • 4th May 2015 - Early May Bank Holiday • 25th May 2015 - Spring Bank Holiday • 31st August 2015 - Summer Bank Holiday • 25th December 2014 - Christmas Day • 26th December 2015 - Boxing Day (substitute day) Please allow an extra working day for deliveries over International Bank Holidays.

TRACKING YOUR ORDER

In order to track your order with us, you will need to have your tracking number with you. This can be located on your despatch confirmation email.

Most parcels will reach their destination within 2 weeks, however, some destinations may require additional time allowed for parcels to arrive.

As most parcels will reach their destination within 2 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.

RETURNS

FREE standard delivery on all orders over €75.
For more information on standard and express delivery choose your shipping country from the drop down below.

Contact

WE ARE AVAILABLE TO ANSWER YOUR QUESTIONS

BOUTIQUE – SHOWROOM

BOUDOIR DES LUBIES - 2 Rue Dupin, 75006 PARIS FRANCE
Phone: +33 9 81 39 33 29
Métro:Sèvres-Babylone / Parking:Sèvres-Babylone.
From Monday to Saturday, from 10am to 19:30

The boudoir house fads

BOUDOIR DES LUBIES - 3 Rue de Bérite, 75006 PARIS FRANCE.
Phone: +33 (0)1 73 55 56 29 / Fax : +33 (0)1 42 84 39 15
From Monday to Saturday, from 10am to 19:30

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